At Lethal Lites Candles, we are dedicated to providing a seamless and efficient shipping experience for our customers. Our Shipping Policy outlines the shipping options, costs, and estimated delivery times for our products.
We currently ship within Canada and offer limited shipping to the United States.
Shipping Options and Costs:
a) Standard Shipping (Canada): We offer flat rate shipping within Canada for a fee of CAD $25. Estimated delivery time is 3 to 9 business days, depending on your location.
b) Expedited Shipping (Canada): We currently do not offer expedited shipping on our website. If you have a requirement for faster shipping, please contact us directly prior to purchase.
c) Standard Shipping (United States): We offer limited shipping to the United States. Due to the nature of our items, please contact us prior to placing an order to inquire on US shipping.
Please note that the shipping costs do not include any customs duties, taxes, or fees that may be applicable to shipments outside of Canada. The customer is responsible for any additional charges incurred during the delivery process.
Order Processing Time:
Orders are typically processed within 3 to 5 business days. Once your order has been shipped, you will receive a confirmation email with tracking information.
Delivery times provided are estimates and may vary depending on your location, weather conditions, and other factors beyond our control. Lethal Lites Candles is not responsible for any delays in delivery due to these factors.
We reserve the right to cancel or modify an order if the shipping address provided is deemed undeliverable or if the order contains items that cannot be shipped to the specified destination due to legal, regulatory, or logistical reasons.
Once your order has been shipped, you can track its progress using the tracking number provided in your shipping confirmation email. If you have any questions or concerns about your order's delivery status, please contact us.
Damaged or Lost Packages:
If your package arrives damaged or if you have not received your order within the estimated delivery time, please contact us as soon as possible. We will work with you to resolve the issue, which may include a refund or replacement, in accordance with our Refund Policy.
By placing an order with Lethal Lites Candles, you agree to the terms and conditions outlined in this Shipping Policy. If you have any questions or concerns, please feel free to contact us.