Refund policy

At Lethal Lites Candles, customer satisfaction is our top priority. We take pride in offering unique and high-quality vintage teacup candles, large dough bowl candles, one-of-a-kind candles, kits and more. As such, we have implemented a fair and transparent refund policy to ensure a hassle-free shopping experience for our valued customers.

Please carefully review our refund policy outlined below:

Damaged or Incomplete Goods:

If you receive a damaged or incomplete product, you are eligible for a replacement, subject to the following conditions:

a) You must notify us within 7 days of receiving the product by contacting us with a detailed description of the issue and photographic evidence.

b) Upon our receipt of your inquiry, you will be instructed on how to return the damaged or incomplete product, if required. Return shipping will be covered by us.

c) Once we receive the returned product and verify the damage or incompleteness, we will process the refund or send a replacement product, as per our policy.

Returns for Reasons Other Than Damaged or Incomplete Goods:

If you wish to return a product for reasons other than damage or incompleteness, you are welcome to do so at your own expense, subject to the following conditions:

a) The product must be unused, in its original packaging, and in the same condition as when you received it.

b) You must notify us within 7 days of receiving the product by contacting us and stating your intention to return the product.

c) Upon our receipt of your information, you will be instructed on how to return the product. The return shipping cost will be the responsibility of the customer.

d) Once we receive the returned product and verify its condition, we will process the refund, excluding the original shipping costs.

Please note that we reserve the right to refuse a refund if the returned product does not meet the conditions stated above.

We appreciate your understanding and support, and we are committed to providing an exceptional shopping experience. If you have any questions or concerns, please don't hesitate to reach out to us at lethallitescandles@gmail.com.